LLMs & Conversational AI
Large language models, prompting, and conversational AI applications
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Constance Quigley
Dr. Constance Quigley is an entrepreneur, AI ethics consultant, business strategist, and award-winning author dedicated to helping leaders and organizations integrate artificial intelligence with integrity. She believes technology should amplify human potential—never replace it—and works with entrepreneurs, executives, and teams to design ethical, future-ready strategies that spark innovation and build trust. Whether writing, speaking, consulting, or teaching, her mission remains consistent: to empower people to lead boldly, think critically, and shape a future where progress and principles move in harmony. Professional Background Dr. Quigley holds a Doctorate in Business Management with a specialization in Organizational Leadership, along with an MBA. She has spent years helping leaders and organizations navigate transformation across corporate strategy, ethical AI integration, leadership development, and creative brand growth. Her career includes advising executives, building strategic roadmaps, and guiding organizations through digital transformation with a focus on ethics, accessibility, and human-centered innovation. She has worked across multiple industries—including technology, education, creative arts, healthcare, and entrepreneurship—giving her a multidisciplinary perspective that informs her teaching and consulting. As an author and speaker, she shares insights on purpose-driven technology, leadership excellence, and practical strategy design. Her blend of academic rigor, hands-on consulting experience, and creative problem-solving enables her to help individuals and organizations build systems that last, lead, and inspire. Certifications & Professional Development My Story My journey has never fit into a single box. It has unfolded at the intersection of two worlds : business and caregiving, strategy and service, innovation and humanity. Long before AI ethics and executive consulting became central to my work, the realities of healthcare shaped me, supporting family members with disabilities and developing a deep understanding of what compassionate, consistent care truly demands. In many ways, caregiving was my first education in leadership. As I built my career in business, strategy, and technology, I never stepped away from healthcare; I carried it with me. I worked across both paths in tandem, designing strategic roadmaps and guiding organizations through digital transformation, while also managing complex care plans, advocating within healthcare systems, and completing advanced training through the U.S. Department of Veterans Affairs and the American Caregivers Association. These parallel experiences formed a unique foundation: analytical enough to navigate corporate structures, and human-centered enough to understand the weight of real-world impact. While academia often rewards specialization, my life required integration. My roles as consultant, strategist, educator, and caregiver each informed the rest. Supporting individuals in vulnerable moments taught me that leadership is never abstract; it is personal, relational, and deeply grounded in empathy. Working in AI and organizational strategy reinforced that systems must be built ethically and with intention, because real people live with the consequences. Today, my work bridges both worlds. I help leaders adopt ethical AI, strengthen organizational culture, and innovate responsibly, guided by the same principles I learned through caregiving: protect dignity, promote clarity, build structures that support people, and ensure that progress never comes at the cost of humanity. Every chapter of my life has led me to one conviction: When technical innovation and human compassion move together, we build a future that truly serves people.

Charles Zimmerman
Charles Zimmerman – AI Learning Instructor With over two decades in digital learning and LMS enablement, I’ve built a career around making complex systems simple, useful, and engaging. From implementing large-scale platforms like Thought Industries and Oracle Learn to mentoring administrators and creators through MyLearn.me, I’ve seen firsthand how technology can unlock potential—when people understand how to use it. As an AI instructor, my focus is on bridging the gap between curiosity and capability. Whether you’re a beginner exploring your first AI prompt or a mid-level learner building your first automation, I want to help you connect the dots between what’s possible and what’s practical. My lessons move from nano learning to macro learning—quick wins that build toward lasting understanding. You’ll find resources, discussions, and downloads that help you get started today. Together, we’ll make this whole AI “thing” more digestible, useful, and, yes—fun. I too am a lifelong learner, so I invite your feedback, updates, and questions.

Jessica O’Dell
Jessica is a passionate educator and innovative instuctional designer and certified teacher with over a decade of experience in k-5 teaching, curriculum development, and technology integration. She holds a specialist degree in education, blending pedagogical expertise with digital fluency. Jessica has designed inclusive, data-informed learning experiences using many different instructional designs. Her work spans differentiated instruction for neurodivergent learners, remote learning modules, and professional development for educators.

Kay Stoner
I'm a seasoned technologist, working in information applications since 1992. Over the years, I have championed accessibilty initiatives at a leading Financial Services and since 2000 led search programs at multiple multinational corporations. I've been in the business of connecting people with the information they need to work better, live better, and be better for over 30 years, and now I'm active in the AI space. I've been working daily with generative AI since late 2023, specializing in building teams of AI personas, specially configured to collaborate with each other and people to achieve amazing results. Generative AI is a fantastic thought partner. It's not just about automation and transactions. It's also a secret weapon for ideation, creativity, and unpacking issues that keep professionals and organizations blocked by old information and outdated structures. By unlocking the power of AI through personas, self-defensive prompting techniques, and establishing your clear executive presence, you can realize the kinds of results that have eluded you for too long. Get the help you've always wanted - and needed - with AI... like you've never seen it.

Alexandra Morales
I specialize in making complex concepts, like Artificial Intelligence, accessible and equitable for everyone. My background in STEM education is dedicated to a single goal: demystifying the future. Let's build a smarter world together. Don't just watch AI, understand it!

Chinaza Imala, MBA
Chinaza Imala is an AI Adoption Trainer and Consultant dedicated to helping professionals and organizations embrace artificial intelligence with confidence, strategy, and impact. As the founder of nazAi Edge , Chinaza delivers adaptive training that empowers executives, analysts, healthcare professionals, educators, and creatives (just to name a few) to integrate AI tools into their workflows—boosting efficiency, reclaiming valuable time, and unlocking innovation. He is also a Creative Partner at Head AI, the World's First AI Marketer. Certified by ServiceNow as an IT Leadership Professional, his client portfolio includes professionals at leading organizations such as Oracle, Getty Images, and Eaton , where he has guided them through cautious and effective AI adoption strategies tailored to their industries. Known for blending data-driven decision-making with human-centered insight, Chinaza ensures that AI becomes a practical enabler rather than a disruptive challenge. With an MBA in Operations and Supply Chain Management and a background in Engineering , Chinaza has built a multidisciplinary career across Africa, North America, and Europe , giving him a global perspective on technology adoption and change management. Chinaza is also the Producer of Nazalytics , a podcast recognized by Professors in North America and Europe as a valuable resource for students learning about innovation & technology management and digital transformation. As a cautious AI adoption advocate , Chinaza combines technical expertise, global experience, and a passion for education to help organizations harness AI responsibly and sustainably. His media contributions and training sessions reflect his mission: to make AI adoption accessible, ethical, and transformative for all.

Dr. Devon Madon
Hi, I’m Devon Madon. I teach people how to understand, explain, and use AI in real-world contexts—whether that’s in the courtroom, the classroom, or the shop floor. I come to this work with a PhD in Literature from Loyola University, years of teaching experience, and hands-on expertise as both an educator and a business owner. I co-own Madon Sheet Metal, a union fabrication company in Chicagoland, where I’ve seen firsthand how technology and trades intersect. I also work as an AI analyst and evaluator, partnering on projects with Google Gemini, Meta, and GlobalLogic, where I focus on how large language models learn, reason, and interact. My passion is making AI clear, accessible, and practical. I’ve co-authored articles for Law360 on explaining LLMs to juries, spoken at conferences like SMACNA, and I’m developing plain-language guides to help lawyers, educators, and professionals use AI responsibly and effectively. At the heart of my teaching is this belief: AI isn’t magic, it’s a tool. And when you understand it, you can use it to amplify—not replace—your human skills like judgment, creativity, and communication. Keywords: AI education, lifelong learning, legal technology, large language models, LLMs, trades education, communication, expert witness, AI literacy, teaching AI.

Richard Erschik
I am a seasoned educator, instructor, presenter, podcaster, and bestselling author with decades of experience helping people develop the skills needed to succeed in a fast-changing world. With 12 years of Toastmasters leadership, I bring approachability and fun to teaching and learning. I have written and self-published 12 books, including "Your Career Advantage" for students, " Google Something Every Day" for seniors, and " Online Webinars that Pay!" for presenters. I have also taught thousands of learners across various industries through my engaging, results-driven training programs. As an early adopter and trainer of AI tools, I have developed and delivered highly rated classes such as "AI and ChatGPT for Beginners", "AI & ChatGPT for Book Writing", " AI & ChatGPT for Realtors," and "AI and ChatGPT for Trade Show Exhibitors." My teaching style is conversational, hands-on, and supportive—giving attendees not just knowledge but the confidence to put AI and ChatGPT to work immediately in their professional and personal life. When you attend my sessions, you’ll gain not only the technical know-how but also the insights of a veteran educator who believes learning should be practical, engaging, and fun.

Laurie Dougherty
Laurie Dougherty is an experienced facilitator, instructional designer, and leadership trainer who helps organizations turn meetings into productive, engaging, and results-driven conversations. As founder of Dougherty Inc. Facilitation and Training, she has taught hundreds of professionals practical tools for collaboration, decision-making, and strategic planning. A certified ToP® (Technology of Participation) facilitator and approved Social Styles trainer, Laurie’s methods are grounded in participation, inclusion, and real-world results. She has worked extensively with government agencies, nonprofits, universities, and utilities—helping teams improve communication, trust, and follow-through. Her sessions are known for being interactive, approachable, and easy to apply—transforming how people work together every day.

Dr Kolawole Akinbaleye
Dr. Kolawole Akinbaleye is an Adjunct Professor and seasoned Program Manager with over 15 years of experience leading global initiatives in program management, AI adoption, SAP implementation, and large-scale technology transformation. He has worked with Fortune 500 companies such as Deloitte, Chevron, Apple, and National Grid, driving enterprise change and digital innovation. With a PhD in Management Information Systems and multiple professional certifications, Dr. Akinbaleye bridges academic excellence with real-world practice. His expertise spans program governance, cloud solutions, AI strategy, and compliance delivery, making him well-positioned to equip learners with future-ready skills.

Arbaz Khan
Hello, I am Arbaz Khan , a Computer Science Engineer. I have experience in IoT, Python, Data Science , and learning New Technologies. Also, I am good at C, C++, JAVA. I love to Automate things like Home Automation and other tasks using Python Programming Language. I'm also running my own startup named GetSetCode were We are working on innovative real-time projects related to AI, ML, IOT, Automation, and Robotics.

Jesse Hart
Bridging Traditional Compliance Excellence with AI Governance Innovation For 26+ years, I've been at the forefront of IT compliance in regulated industries—from navigating FDA consent decrees to leading $1B+ digital transformations. Today, I'm pioneering the next frontier: AI governance and compliance. My journey began in traditional IT compliance, working with pharmaceutical giants like Pfizer, Eli Lilly, Genzyme, and Gilead Sciences. I've led teams through FDA regulatory actions, managed 200+ global application transitions during the Novartis-Alcon separation, and delivered zero-paper manufacturing initiatives while maintaining full GxP validation. The AI Governance Pivot In March 2025, I made a strategic transition into AI governance consulting, recognizing that the regulatory landscape was shifting dramatically. Since then, I've developed 100+ comprehensive, scalable AI governance templates (70+ AI-specific), including framework-specific solutions for: What Makes Me Different I bring a rare combination: deep regulatory expertise from 26+ years in FDA-regulated environments, combined with cutting-edge AI governance knowledge. I understand both worlds—traditional compliance officers speak my language, and I can translate emerging AI risks into actionable compliance frameworks. Current Focus As an AI Governance Consultant at Tech Jack Solutions and Director of Quality Assurance & Regulatory Affairs at ClinCapture, I am able to help organizations implement high-risk AI systems while maintaining regulatory compliance. I actively contribute thought leadership through LinkedIn articles and monthly contributions to The FDA Group newsletter, reaching 10,000+ industry executives.
Featured course
Many learners enjoyed this highly rated course for its engaging content.
Prompt Engineering for Non-Technical Professionals
Professor
Chinaza Imala, MBAAll LLMs & Conversational AI courses
Not sure? All courses have a 30-day money-back guarantee
Ethical Prompting 101
How to talk to AI without breaking things.
Beginner
ACTIVE
Getting Started With ChatGPT
From First Steps to Confident Adoption
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How Your Data is and Isn’t Used on ChatGPT
Keeping yourself safe using ChatGPT
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Build Your Business Back-Up AI Dream Team
Get AI-powered support for your own specific needs
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D.R.I.V.E. Your Prompts
Why S.M.A.R.T. Goals Lead to D.R.I.V.E. Prompts
Beginner
ACTIVE
Prompting That Works
Plain-English Tactics for Busy Pros
Beginner
ACTIVE
Prompt Engineering for Non-Technical Professionals
Unlocking the Power of AI with Clear, Effective Prompts
Beginner
ACTIVE
AI Safety 101
Hallucinations, Bias, and AI Ethics
Beginner
ACTIVE
AI & ChatGPT for Beginners
Walk away ready to put AI and ChatGPT to work in your personal and professional life.
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ACTIVE
AI for Facilitators - Your Quiet Backstage Partner
Learn how to partner with AI in your meetings, while keeping the "human" element.
Intermediate
ACTIVE
Cross-Function / Leadership
Leading Collaborative Teams and Driving AI-Enabled Transformation
Beginner
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Automate the Busywork: Practical LLM Workflows for Teams
Mastering Conversational AI & LLMs: From Fundamentals to Enterprise Applications
Beginner
ACTIVE
Frequently asked questions
The best prompts are specific, contextual, and action-driven. Instead of asking “Help me with marketing,” try “Write a 5-step digital marketing plan for a small B2B SaaS company targeting CFOs.” By including details like industry, audience, and format, you’ll get accurate, business-ready answers. This approach is called prompt engineering, and it’s essential for unlocking the full power of large language models.
Fine-tuning an LLM means training it on your internal documents, knowledge bases, or FAQs so it understands your specific context. Businesses often use retrieval-augmented generation (RAG) or custom training pipelines to make ChatGPT, Claude, or Gemini “company-aware.” This allows employees to query AI just like a knowledgeable colleague who knows your policies, workflows, and customer data.
Yes. Modern AI chatbots plug into Slack, Microsoft Teams, and other workplace apps through integrations and APIs. This makes it possible for employees to ask questions, automate workflows, or retrieve data without leaving the chat environment. Companies often use these bots as internal copilots, reducing the time spent switching between tools.
ChatGPT (by OpenAI), Claude (by Anthropic), and Gemini (by Google DeepMind) are leading large language models (LLMs). GPT is known for versatility and integrations, Claude emphasizes safety and longer memory, and Gemini blends language with reasoning and multi-modal capabilities. The “best” tool depends on your needs—whether it’s creative writing, technical reasoning, or business automation.
To reduce risk, companies set up AI guardrails: filtering inputs and outputs, adding human review for sensitive topics, and training models on carefully curated datasets. Tools like Anthropic’s Constitutional AI or OpenAI’s moderation layers help enforce responsible use, ensuring chatbots stay accurate, unbiased, and compliant.
Yes, LLMs are excellent at summarization when guided properly. You can upload or paste documents and ask the AI for a structured summary, like “Summarize this 20-page report into 5 key takeaways for executives.” AI is especially powerful for digesting contracts, meeting notes, and academic research into clear, concise insights.
Prompt engineering is the practice of designing inputs to get the best outputs from AI models. Even a small reframe can change the quality of results, for example, “Explain quantum computing” vs. “Explain quantum computing to a high school student with an example.” Prompt engineering is critical for making AI useful across industries like law, finance, marketing, and customer support.
Businesses often combine AI output validation with human-in-the-loop review. This means checking answers against trusted data sources, using fact-checking APIs, or asking the AI to provide citations. For sensitive fields like healthcare or legal, human experts must always confirm AI outputs before final use.
Enterprise LLM deployments include data privacy protections like encryption, local hosting, and no-training-on-inputs policies. Vendors like OpenAI (Enterprise), Anthropic, and Microsoft Azure OpenAI offer guarantees that your business data won’t be used to train public models, making them safer for regulated industries like finance, healthcare, and law.
Personal AI assistants use long-term memory features to recall your style, past instructions, and preferred formats. Over time, they adapt to how you phrase requests, what details you prioritize, and even which tools you like. This makes them more efficient, acting less like a chatbot and more like a virtual chief of staff.
Yes. Tools like GitHub Copilot, OpenAI’s GPT-4, and Gemini Code Assist are widely used by developers. They generate code in multiple languages, suggest fixes for errors, and explain logic in plain English. This reduces debugging time and accelerates software delivery, even for non-expert coders.
Most companies use AI-powered customer support chatbots integrated through tools like Intercom, Drift, or custom APIs. These bots handle FAQs, booking, and troubleshooting, while escalating complex cases to human agents. Embedded AI assistants improve user experience, reduce support costs, and provide 24/7 availability.
Modern LLMs like GPT-4, Claude, and Gemini are multilingual by design. They can switch between languages seamlessly in one conversation, translate content, or even generate bilingual outputs. This makes them valuable for global businesses that need customer support and marketing across multiple markets.
Common mistakes include:
- Being too vague (“Write an email”) instead of specific (“Write a follow-up email for a B2B software lead who downloaded our whitepaper”).
- Not providing examples or format requests.
- Overloading prompts with conflicting instructions.
Avoiding these mistakes makes prompts more effective and results more usable.
Individual AI assistants are personalized to one person’s style and needs. Shared team assistants, however, act as central knowledge copilots, accessible to multiple employees with access to company data, policies, and workflows. This ensures consistency across customer service, operations, and reporting while reducing duplicated effort.